Role Application:

Customer Service Leaders Create Loyalty to a Business

Customer Service Leaders Create Loyalty to a Business

Customer Service Leaders must adapt and comply with their organization while meeting the expectations of those all-important customers. Teaching and enhancing excellent communication is fundamental for this sector, for it is these individuals who create loyalty and retention.

Having an interpersonal communication strategy in place is going to strengthen your employees and increase your customer satisfaction.

We provide an eight-part communication intelligence reporting tool system, communication strategy, and unparalleled support, that you use to understand the different communication styles around the table. With our customized plans, we facilitate your needs and coach you and your team to communication excellence.

86% OF BUYERS WILL PAY MORE FOR A PRODUCT OR SERVICE IF THEY RECEIVE A BETTER CUSTOMER EXPERIENCE

Oracle Customer Experience Impact Report

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What is your Customer Looking For?

Your team must deliver clear, concise, and informative communication. The Forté system is designed to help create open communication and enable everyone to contribute irrespective of their style. Forté generates team-based data, allowing you to strategize and communicate accordingly.

For any organization to really work and grow, it requires great talent!
How do you know what great looks like? Through Forté you will understand precisely how your top performers in every sector are communicating and adapting with their colleagues and customers. With our system, you can develop a profile model for any role, and use this for recruiting or coaching to continuously build resilient great teams. 
Find and Develop Great Talent
Driving a Culture of Excellence

Culture is typically defined as “the way we do things around here.” The C-Suite sets the tone and people follow from the top down, so the emphasis is therefore on how management and leaders communicate their culture. By using our system, you will understand the cultural descriptors and actionable insights into your leadership team and across the organization.

The Forté Suite, being a collective learning style facilitator, allows you to bring communication style development to your greatest asset, your people. Activities that help in the growth and development of those employees will give an organization a much stronger advantage in employee retention.
 
 
Forté has worked with over 6 million people, and 6000 companies and obtained over 40 years of data. We know that there is a strong positive relationship between how much people learn on the job and how much they love their job.
Enabling Learning and Development

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